Refund policy
RETURN AND REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You'll also need your order number or proof of purchase.
To start a return, contact us at support@reliviostore.org with your order number. If your return is approved, we'll provide return instructions. Return shipping is the customer's responsibility. Items sent back without first requesting a return will not be accepted.
Damages and issues
Please inspect your order when it arrives and contact us right away if the item is defective, damaged, or incorrect, so we can make it right. Damage caused by misuse, disassembly, or exposure to water is not covered.
Refunds
Once your return is approved, we'll process your refund to the original payment method. Please allow 5–10 business days for it to appear on your statement, depending on your bank.
Order cancellations
Orders can be cancelled within 24 hours of purchase if they have not yet shipped. Contact us at support@reliviostore.org as soon as possible.
SHIPPING POLICY
Free standard shipping on all orders within the United States.
Processing time: Orders are processed within 1–3 business days of purchase. Orders placed on weekends or holidays are processed the next business day.
Delivery time: Estimated delivery is 6–12 business days after processing. Items ship from our overseas fulfillment partner, so please allow the full window before assuming an order is delayed.
Tracking: A tracking number is emailed once your order ships. Tracking can take 3–5 business days to begin updating after it's issued — this is normal and does not mean the package is lost.
If tracking hasn't updated in 5 business days, email us at support@reliviostore.org with your order number and we'll look into it.
Incorrect addresses: Please double-check your shipping address at checkout. We're not responsible for orders shipped to an address entered incorrectly, though we'll do what we can to help.
We currently ship within the United States only.
CONTACT INFORMATION
Relivio
Email: support@reliviostore.org
We respond to all emails within 1 business day, Monday through Friday.
For questions about an existing order, please include your order number.